Privacy Policy

1. Introduction

LYTEK LLC ("Company", "we", "us", or "our") operates the WeMerchant platform ("Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

2. Information We Collect

• Contact Information: Name, email address, and phone number provided when placing an order or registering as a merchant.
• Order Information: Items purchased, order amounts, fulfillment type (pickup, dine-in), and order status.
• Payment Information: Payment is processed by Stripe. We do not store credit card numbers or full payment card details.
• Usage Data: Pages visited, browser type, and device information collected automatically via standard web technologies.

3. How We Use Your Information

• To process and fulfill your orders.
• To send order confirmation, status updates, and transactional SMS notifications.
• To enable merchants to manage their stores and orders.
• To improve our platform and customer experience.
• To comply with legal obligations.

4. SMS Messaging

By providing your phone number and placing an order, you consent to receive transactional SMS messages from WeMerchant (operated by LYTEK LLC) regarding your order status (e.g., order confirmation, pickup reminders, cancellation notices).

• Message Frequency: Message frequency varies based on your order activity. You will typically receive 1–3 messages per order.
• Opt-Out: Reply STOP to any SMS to unsubscribe. You will receive a confirmation message and no further messages will be sent.
• Help: Reply HELP for assistance or contact us at mylytek@gmail.com.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• No Marketing: Your phone number will not be shared with third parties for marketing purposes.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Merchants: The merchant whose store you ordered from will receive your name, phone number, and order details to fulfill your order.
• Service Providers: Stripe (payment processing), Twilio (SMS delivery), Cloudinary (image hosting), and Neon (database infrastructure).
• Legal Requirements: When required by law or to protect our rights.

6. Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 3 years for business and tax purposes.

7. Security

We implement industry-standard security measures including encrypted data transmission (TLS), hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure.

8. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. We will respond to verified requests within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

10. Contact Us

LYTEK LLC
Email: mylytek@gmail.com